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1. Introduction
At Petrichor Lifestyle, we aim to provide the best shopping experience. If you are not satisfied with your purchase, we’re here to help. Please read our Returns and Refunds Policy below.
2. Returns
Eligibility for Returns
We accept returns for most items within 14 days of delivery, provided that:
- The item is unused and in the same condition as received.
- The item is in its original packaging.
- You provide proof of purchase (receipt or order confirmation).
Non-Returnable Items
Personalized or custom-made products are not eligible for return.
Return Process
- To initiate a return, contact us at info@petrichorlifestyle.com with your order number and details of the item(s).
- Once approved, we will provide instructions for returning the item(s).
- You are responsible for the shipping costs of the return unless the product is defective or incorrect.
3. Refunds
Refund Approval
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Processing
- If approved, your refund will be processed within 14 days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at info@petrichorlifestyle.com with details of your request.
3. Cancellations
Order Cancellations
Orders can be canceled within 24 hours of placing the order. If your order has already been shipped, you must wait for it to arrive and then process a return.
Cancellation Fees
If applicable, cancellation fees may be deducted to cover administrative or processing costs.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery at info@petrichorlifestyle.com with photos of the item and packaging.
- We will arrange for a replacement or refund at no additional cost.
7. Contact Information
If you have any questions or concerns, please contact us at: